Missile Defense Integration & Operations Center (MDIOC)

RECURRING: MDIOC Communications and Special Purpose Processing Node (SPPN): - Maintain a Department of Defense (DoD) compliant SPPN capable of meeting the unique network and data center services required to develop and deploy a layered Missile Defense System to defend the United States. - Provide distinctive specifications and provisioning requirements associated with the MDA Research, Development, Test and Evaluation (RDT&E) Mission. - Provide capabilities that dynamically interconnect and integrate multiple RDT&E systems to large data sets; enable collaboration in near real-time with National Research Laboratories and Test Ranges; and Defense Industrial Base industry partners throughout the Missile Defense System acquisition lifecycle. - Sustain the SPPN infrastructure with routers, switches, firewalls, and intrusion detection systems that provide information technology (IT) support to over 10,500 MDA classified/unclassified users worldwide. - Provide network operations and network monitoring; development of detailed solutions, designs, and plans; Disaster Recovery and Continuity of Operations rehearsals; internet access management; and web filtering. - Sustain core communications distribution services across the MDA Enterprise. - Plan, engineer, and implement sustainment projects for general IT services and business systems consistent with the IT architecture roadmap. - Acquire and distribute mission critical unclassified and secure communication capability to resident MDA elements/components and Missile Defense System and Warfighter operational elements. - Provide computer hosting of specified threat models and support the integration of other threat tools as required. End User Support: - Sustain End User core service support via an Integrated Service Desk 24 hours a day, 7 days a week, 365 days a year for mission event/test and core information systems for unclassified and classified users. - Monitor networks for user compliance with DoD policies and report incidents. - Maintain Printing and Copy Services. - Sustain email services (Exchange servers, BlackBerry Enterprise Services servers and archiving storage area networks). - Sustain file services (file servers and storage area networks). - Maintain Directory Services (Active Directory and domain controller servers). - Maintain Authentication services (Public Key Infrastructure/Common Access Card). - Maintain current hardware and software licenses for IT operational systems. - Maintain IT lifecycle asset management of end user devices (desktops, laptops, monitors, printers, thin clients, and mobile devices). Hardware and Software Asset Management: - Manage government property and IT hardware and software in accordance with the Federal Acquisition Regulations (FAR)/DoD FAR Supplements to include accountability, reporting, warehouse management, asset transportation and excess asset management. - Maintain an inventory of IT hardware and software assets connected or used in the Unclassified Local Area Network, Classified Local Area Network, Secret Internet Protocol Router Network, and Top Secret/Special Compartmented Information networks. Specific and/or unique accomplishments to each FY are as follows:

PWS contains non-headquarters management costs in support of MDA functions and activities across the entire Missile Defense System. These functions include Government Civilians and Contract Support Services. This effort provides integrity and oversight of the Missile Defense System as well as supports MDA in the development and evaluation of technologies that will respond to the changing threat. Additionally, PWS includes personnel to support global deployments performing deployment site preparation and activation, and provides facility capabilities for MDA Executing Agent locations worldwide. Other MDA wide costs include: physical and technical security; civilian drug testing; audit readiness; the STEM program; legal services and settlements; travel and agency training; office, equipment, vehicle, and warehouse leases; utilities and base operations across multiple geographic locations; commercial and ancillary facility services; management of all facility aspects regardless of lifecycle stage; supplies and maintenance; compliance with statutory environmental requirements; data and unified communications support; materiel and readiness and central property management of equipment; the FSRM program to keep the Department's inventory of facilities in good working order; and similar operating expenses. PWS is allocated on a pro-rata basis across most Agency PEs: therefore, fluctuates per PE by FY based on the total Agency budget in that FY. Specific and/or unique accomplishments to each FY are as follows:

RECURRING: The MDIOC conducts Defensive Cyber Operations in the following categories: Key Management Infrastructure - Interface with the Information Technology/Information Assurance Enterprise to provide for the generation, production, control and distribution, and training for utilizing the keying material used with the Agency's cryptographic devices. Information Assurance Training - Maintain an Information Assurance (IA) certified workforce through continuous IA training as required by the Department of Defense Directive 8570. Specific and/or unique accomplishments to each fiscal year (FY) are as follows:

RECURRING: - Provide Mission Assurance by ensuring the successful execution of Concurrent Test, Training, and Operations (CTTO) activities at the MDIOC facility. - Ensure independent verification, and coordinate customer validation of all activities, work products and requirements fulfilled by MDIOC Engineering. - Provide Risk Management by identifying, assessing, and prioritizing risks. - Coordinate resources to minimize, monitor and control the probability and impact of events. - Develop strategies to manage threats, including avoidance, reduction, transfer, and retention. - Ensure Coordination and Integration through a proactive approach of sharing critical information necessary for the successful conduct of CTTO activities in a dynamic environment. - Provide Systems Engineering through the management and execution of the MDIOC Engineering Review Board (ERB). - Provide governance and training to stakeholders, enforce policy, establish and maintain the ERB for the vetting and implementation of requirements. - Ensure Configuration Management so that CTTO events are not disrupted by multiple competing activities. - Maintain the Technical Baseline to establish a common reference, and implement a formalized process that provides stability across the MDIOC. - Provide Change Management to the MDIOC Technical Baseline and MDIOC physical infrastructure. - Research how any changes may affect CTTO activities and determine when change is least likely to impact key functionality. - Ensure all changes, across the technical baseline, are clearly recorded and identified on a near-real-time basis. - Provide effective requirements management by documenting decisions and information generated during requirements development in conjunction with the design solution processes. - Ensure Organizational Integration by establishing and enforcing seamless integration across the MDIOC. Provide a repeatable process for information sharing and coordination. - Provide Contract Program Management including business, finance, contract administration and management. - Identify and manage cross-project dependencies. Conduct activities within established cost, schedule, and performance parameters. - Provide oversight, configuration management and risk assessment for the infrastructure drawings, long range planning and installation standard audits. Specific and/or unique accomplishments to each FY are as follows:

RECURRING: Host Tenant Support (Electrical, Gas, Sewer, Water, Steam, Chilled Water, Waste Water, Landscaping, Refuse Removal, and Communications Support): - Procure utility services through Space Base Delta 1 (Host Base). - Sustain utility infrastructure and delivery systems. Environmental, Safety and Occupational Health: - Maintain and update the program accident prevention plan. - Provide required industrial safety training to facility services personnel. - Procure and distribute personal protection equipment for contracted activities. - Ensure compliance with Hazardous Waste, Hazardous Material Recycling, and National Environmental Policy Act programs. - Conduct recurring safety and environmental audits. Facilities Operations and Sustainment: - Provide 24 hours a day, 7 days a week, 365 days a year, facility maintenance break/fix response for all facility systems (electrical; Heating, Ventilation, and Air Conditioning; plumbing; locksmith) with a response time of 15 minutes after normal duty hours. - Conduct preventative maintenance inspections for all building systems. Facilities Engineering: - Conduct Management Process Facility Installation Standard Audits. - Provide risk management analysis and mitigation plans. - Maintain infrastructure drawings and configuration management databases. - Develop and document facility long range planning programming. - Provide consulting services, preliminary designs and engineering rough order of magnitude estimates for required infrastructure buildout changes. MDIOC Operating Expenses: - Lease General Services Administration vehicles and a commercial warehouse. Facility Services: - Provide custodial services for over 675,000 square feet of floor space in Buildings 720 and 730. - Provide Copy Center and Shuttle Services for over 2,000 personnel. - Provide in and out processing of civilian and contractor support services personnel. - Conduct personnel moves to include cubicle and workstation setup, teardown, and reconfiguration. Specific and/or unique accomplishments to each FY are as follows:

RECURRING: - Includes Civilian and Contract Service Support for operations and sustainment of all MDIOC activities contributing to the mission execution platform. - Provide quality event planning, coordination, logistics, security access and host support for all MDIOC events and visitors. - Deliver integrated service coordination for all MDIOC event and protocol support. - Training and Travel. Specific and/or unique accomplishments to each FY are as follows:

RECURRING: - Heating, Ventilation, and Air Conditioning Air Handlers (AHU's) end-of-life, end-of-service component replacement and capacity upgrade to improve mission assurance for critical mission areas within the MDIOC facility. - Annual Fire Suppression System Reviews. Specific and/or unique accomplishments to each FY are as follows: